bj44 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by bj44 ("we", "us", "our", or "the Platform") and applies to all users who access or use the bj44 website at https://bj-44.my, including registered account holders and visitors ("you", "your", or "the User"). This Policy forms an integral part of the bj44 Terms and Conditions and should be read alongside that document.

bj44 is committed to handling your personal data with transparency, care, and in full compliance with applicable data protection principles. We recognise that players in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and across Bangladesh place a great deal of trust in us when they share their personal information, and we take that responsibility seriously.

By registering an account with bj44, depositing funds, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree, you should discontinue use of the platform immediately.

2 Information We Collect

bj44 collects personal data only to the extent necessary to provide, operate, and improve our services. The categories of information we collect include the following:

2.1 Registration & Account Data

When you create a bj44 account, we collect your full legal name, date of birth, email address, mobile phone number, and a self-selected username and password. This information is required to open and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with anti-money-laundering (AML) and responsible gaming obligations, we may collect copies of government-issued identification documents (National ID card, passport, or driver's licence), proof-of-address documents (utility bills, bank statements), and proof of payment method ownership (screenshots of your bKash, Nagad, or Rocket account displaying your registered name and phone number).

2.3 Financial & Transaction Data

We collect records of all deposits, withdrawals, wagers, wins, and losses associated with your account. We also store the mobile banking account numbers or wallet identifiers (e.g., bKash number, Nagad number, Rocket number) used to transact with bj44. We do not store full payment card numbers.

2.4 Technical & Usage Data

Our servers automatically log certain technical data when you access bj44, including your IP address, browser type and version, device type and operating system, referring URL, pages visited, time and duration of sessions, and in-game activity logs. This data is used primarily for security monitoring, fraud prevention, and platform optimisation.

2.5 Communications Data

When you contact bj44's customer support team via live chat or email, we retain records of that correspondence. This includes the content of your messages, timestamps, and any files you attach, to allow us to handle your queries accurately and improve service quality.

3 How We Use Your Data

The personal data we collect is used for the following specific purposes:

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without human review, except where required by law or where you have explicitly consented to such processing.

4 Legal Basis for Processing

bj44 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the bj44 Terms and Conditions, including account management, payment processing, and support services.
• Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and financial reporting obligations.
• Legitimate interests: Processing carried out to protect bj44 against fraud, ensure platform security, and improve our services — where these interests are not overridden by your data protection rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given explicit consent. You may withdraw consent at any time by contacting our support team.

5 Data Sharing & Disclosure

bj44 does not sell, rent, or trade your personal information to third parties. We may share your data with the following categories of recipients only where strictly necessary:

5.1 Payment Processors

To facilitate deposits and withdrawals, we share relevant financial data with our payment processing partners, including the operators of bKash, Nagad, and Rocket integrations. These partners are contractually bound to use your data solely for transaction processing purposes.

5.2 Game Providers

Third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive certain anonymised or pseudonymised session data necessary to deliver their games within the bj44 platform. These providers operate under their own data protection policies and are required to maintain appropriate security standards.

5.3 Identity Verification Services

Where automated KYC verification tools are used, your identification documents may be processed by a trusted third-party verification service. These services are bound by strict confidentiality agreements and data retention limits.

5.4 Legal & Regulatory Authorities

bj44 may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, a valid legal order, or to protect the rights and safety of bj44 and its users. We will notify you of such disclosure where legally permitted to do so.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity. You will be notified in advance of any such transfer and given the opportunity to request deletion of your data if you do not wish it to be transferred.

6 Cookies & Tracking Technologies

bj44 uses cookies and similar tracking technologies to operate the platform effectively, remember your session preferences, and analyse usage patterns. The types of cookies we use include:

• Essential cookies: Strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled without affecting core functionality.
• Performance cookies: Used to collect anonymised data about how users interact with the bj44 platform, including which pages are visited most frequently and how long sessions last. This data helps us optimise the user experience.
• Functional cookies: Used to remember your preferences, such as preferred language, currency display, and default payment method, so you do not need to re-enter these settings on every visit.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats to your account.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of some features on the bj44 platform. Continuing to use the platform without disabling cookies constitutes your consent to our use of cookies as described above.

7 Data Retention

bj44 retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil the purposes described in this Policy, including legal and regulatory obligations. Specific retention periods are as follows:

• Account and registration data: Retained for the duration of your account and for up to 5 years following account closure, as required for audit and compliance purposes.
• KYC verification documents: Retained for a minimum of 5 years from the date of verification, in line with standard AML compliance requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction for financial reporting and audit trail purposes.
• Customer support communications: Retained for up to 2 years from the date of the last interaction, unless a longer period is required by an ongoing dispute or legal proceeding.
• Technical and usage logs: Retained for up to 12 months for security monitoring and platform analysis, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

8 Data Security

bj44 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data including passwords (hashed with bcrypt) and KYC documents at rest.
• Role-based access controls ensuring that only authorised team members with a legitimate business need can access your account data.
• Regular security audits and penetration testing conducted by independent security professionals.
• Real-time intrusion detection systems that flag and block suspicious access attempts automatically.
• Two-factor authentication (2FA) available for all bj44 accounts as an additional layer of protection for your login.

Despite these measures, no data transmission over the internet or electronic storage system is completely invulnerable. In the unlikely event of a data breach that affects your rights and freedoms, bj44 will notify affected users and relevant authorities as required by applicable law.

9 Your Privacy Rights

As a bj44 user, you hold the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team at [email protected].

• Right of access: You may request a copy of all personal data we hold about you at any time. We will provide this within 30 days of your request.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request correction. Minor corrections such as address updates can be made directly through your account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Please note that certain data (e.g., transaction records) must be retained for regulatory compliance and cannot be deleted on request.
• Right to restriction of processing: You may ask us to pause processing of your data in certain circumstances, such as while you contest its accuracy or object to a particular use.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to bj44, which you can then transfer to another service provider.
• Right to object: You may object to processing of your data for direct marketing purposes at any time, and to other processing based on our legitimate interests where your individual circumstances warrant it.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

bj44 will respond to all data rights requests within 30 days. In complex cases we may extend this by a further 30 days, and we will inform you if such an extension is needed.

10 Children's Privacy

bj44 is strictly an adults-only platform. Our services are not directed at, and are not intended for use by, anyone under the age of 18. We do not knowingly collect personal data from individuals below this age.

If we discover or are notified that a user under the age of 18 has registered an account, we will immediately suspend the account, delete all associated personal data, and void any balance. If you believe that a minor has registered with bj44, please contact us immediately at [email protected] so we can take prompt action.

11 Third-Party Links & Services

The bj44 platform may contain references to or integrations with third-party services such as game providers, payment processors, and identity verification tools. While we select our partners carefully and require them to maintain appropriate data protection standards, bj44 is not responsible for the privacy practices or content of third-party services.

We encourage you to review the privacy policies of any third-party services you interact with in connection with bj44. Our Privacy Policy applies solely to data collected and processed directly by bj44.

12 Updates to This Policy

bj44 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes that affect your rights, we will make reasonable efforts to notify registered users via email or an in-platform notice.

Continued use of the bj44 platform after any revision to this Policy constitutes your acceptance of the updated terms. We recommend reviewing this Policy periodically to stay informed about how we protect your data.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bj44 handles your personal data, please get in touch with our dedicated privacy support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the bj44 website
• Subject Line for Privacy Requests: "Privacy Request — [Your Username]"
• Response Time: We aim to acknowledge all privacy-related requests within 3 business days and resolve them within 30 days

For formal data protection complaints or requests for erasure, please use the email address above with the subject line "Data Protection Request". Our team will log your request, assign a reference number, and keep you updated on progress throughout the process.